1
out of 5.0

Quality of Service

1.0

Responsiveness

1.0

Professionalism

1.0

Value

1.0

Flexibility

1.0
Bellissimo Brides
Terrible Experience - WARNING!
(July 12, 2012 at 10:07 AM)
1 Megan Olsen
by

Megan

I had a very disappointing experience with both Carol and Bellissimo. Carol wasn't available to do my wedding-day makeup/hair for my bridal party but assured me that her partner Crystal could give me that natural look I was aiming for. I brought in photos of what I wanted - soft hair, light/natural makeup. While I understand I am not going to leave looking like the photograph, I did expect a similar overall effect. I was turned around during the application which I didn't like because I didn't feel I had any input or chance to say, "That's too dark" or "I don't like that color". After over an hour, she spun me around and my face was covered in dark makeup - lip liner/lipstick, smokey eyes, thick concealer. It was nothing like what I had told her I wanted. For hair, she gave me a typical prom/wedding updo complete with crispy hairspray and 800 pounds of bobby pins lining my skull. I had told her I wanted "messy", even "frizzy" and got nothing close to that. The only way my trial could have started over is if I took a shower and bought new makeup colors for her to use. By that point all I wanted to do was cry and get out of there, because clearly Crystal didn't have the aesthetic I was looking for and was told she had. The worst part was that Carol was at first very understanding, but then became very difficult to get a hold of. She had verbally promised me the entire deposit back, but then later only gave me half. She took forever to respond to emails and calls, was blatantly lying about a check being in the mail, etc. Very unprofessional.
Bellissimo Brides
WARNING - Terrible Experience!
(July 12, 2012 at 9:59 AM)
1 Megan Olsen
by

Megan

I had a very disappointing experience with both Carol and Bellissimo. Carol wasn't available to do my wedding-day makeup/hair for my bridal party but assured me that her partner Crystal could give me that natural look I was aiming for. I brought in photos of what I wanted - soft hair, light/natural makeup. While I understand I am not going to leave looking like the photograph, I did expect a similar overall effect. I was turned around during the application which I didn't like because I didn't feel I had any input or chance to say, "That's too dark" or "I don't like that color". After over an hour, she spun me around and my face was covered in dark makeup - lip liner/lipstick, smokey eyes, thick concealer. It was nothing like what I had told her I wanted. For hair, she gave me a typical prom/wedding updo complete with crispy hairspray and 800 pounds of bobby pins lining my skull. I had told her I wanted "messy", even "frizzy" and got nothing close to that. The only way my trial could have started over is if I took a shower and bought new makeup colors for her to use. By that point all I wanted to do was cry and get out of there, because clearly Crystal didn't have the aesthetic I was looking for and was told she had. The worst part was that Carol was at first very understanding, but then became very difficult to get a hold of. She had verbally promised me the entire deposit back, but then later only gave me half. She took forever to respond to emails and calls, was blatantly lying about a check being in the mail, etc. Very unprofessional.