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Black Iris Estate

Black Iris Estate

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Carmel, Indiana

Black Iris Estate

1
out of 5.0

Quality of Service

1.0

Responsiveness

1.0

Professionalism

1.0

Value

1.0

Flexibility

1.0
Black Iris Estate
Horrible!
(March 15, 2018 at 2:35 PM)
1 Richard Newman
by

Richard

Horrible experience with Thomas Caterers of Distinction at Black Iris Estate. We were sold an experience and level of service that was never delivered. First, let's begin with the sales pitch. During the sales pitch, they only used a tablet and never gave us any written sales documents. Now I see why - because it was all smoke and mirrors to get your money. We were told that a 'wedding planner' would walk us through every step of the process and even their own website (on the home page) reads: 'Planning Enjoy a Positive planning experience with our team of professionals who will guide you through every step'. First, we booked in October and plan to wed on September 15th. After taking our deposit, we never heard from a 'planner' or 'Even Designer' as they call it for the rest of the year. We had to reach out to them on December 27th and ask to be contacted. The 'event designer' emailed back the next day asking when we would like to meet in APRIL. By her own admission in a subsequent email on January 28th, the first 'design' meeting should happen six months prior, yet she was trying to schedule us in April - 5 months out. Her email read: 'Design & Planning (6 months prior) Lets Dive in! At this first meeting held at our corporate office 4440 N Keystone Ave; we will discuss floorplan, linens, timeline & vendors. It is a best practice to have a conversation at least 2 weeks prior to this meeting to discuss wedding colors, theme, etc. so I can have sample linens and décor options ordered in to show you.' This 'conversation' two weeks prior never took place either. When I confronted the owner Vince Early about our issues and dissatisfaction, he flatly refused to refund our $4000 deposit on a wedding that was going to cost at a minimum $34,781.89, but in all reality would have cost over $40,000 because our guest list exceeded their minimum of 135. We simply wanted a refund and it didn't happen. Take your hard earned money elsewhere. They do not deliver as promised.