LOGIN
Canal 337

Canal 337

Visit Us On:
Indianapolis, IN

Canal 337

2.9
out of 5.0

Quality of Service

3.0

Responsiveness

3.0

Professionalism

2.5

Value

3.0

Flexibility

3.0
Canal 337
Beautiful Venue!
(April 24, 2019 at 3:36 PM)
4.8 Lauren Metzger
by

Lauren

From the moment, my fiancé and I walked into Canal 337 we knew this was our venue – butterflies in our stomachs, a few tears and just an utter gut feeling that this venue was exactly what we were looking for. We knew we wanted a vintage/historic vibe with classic and timeless touches, and canal 337 fit the bill. The venue itself is breathtaking from the 2nd-floor ceremony with the high cathedral ceilings, beautiful wood accents, and black wrought iron finishes. The first floor is fabulous with beautiful chandeliers that are throughout the floor with a beautiful wooden bookcase that was used to have greenery & candles! The entire building is yours, which is so nice to not have to share the venue with anyone. The cocktail hour outside was great to have our guests enjoy a beautiful April sunny day and enjoy the downtown views of the canal and Indianapolis! The process was a little bumpy at first with several employee turnovers and some past reviews, that left my fiancé and I a little on edge. After working with a few individuals, we came to realize that those past reviews reflect previous management and should not be held to high regard. Kirsten and Mandy eased all those concerns when they took over as our account manager and event producer for our wedding! They were kind, patient, sweet and answered every and all question we had throughout the entire process. On the day-of the wedding, they were phenomenal helping our wedding planner make sure everything went off without a hitch and managing our guests’ questions! They made our big day an absolute fairy tale! We had numerous individuals come up to us and tell us this was the best wedding food they had ever had! And the most beautiful wedding they had been too! If we could do it all over again, we absolutely would choose Canal 337 again and again! It was truly magical
Canal 337
Awful - Stay Away
(April 23, 2018 at 5:39 PM)
1 Carrie Pytynia
by

Carrie

Honestly, I wish zero stars was an option. From start to finish, the staff at Canal 337 was difficult and unfriendly. Moreover, reiterating the review below, we dealt with 4 different event managers over a one year period and there was very little continuity in the process. In addition, this venue will nickel and dime you at every possible opportunity. They will provide you with an initial quote that basically covers providing peanut butter and jelly with paper plates and napkins, (slight exaggeration, but you get it), but they won't tell you that. Then, when it comes down to picking your meal and your decorations, you quickly find out that none of it was included in your original quote and suddenly your quote doubles or triples. Bread (yes, bread) is an additional $3 per person. Also, your tasting only includes entrees. If you want to taste appetizers, that's an additional charge. Ginger beer is an additional charge. Coffee is an additional charge. I could write a book about the number of items that they claim are in your quote, but are not. Just know that they purposefully mislead you regarding the cost so that you have made the deposit and are under contract long before you have to consider specifics. They also claimed their food and beverage license prohibited outside food and drink (including bottled water), which can't possibly be true as staff were spotted carrying personal water bottles on the premises. Any water consumed on the premises would need to be purchased from them (shocker). They will look for every possibility to take your money and add to your bill. Outside of that, the staff is very unfriendly. Our pastor was bossed around and criticized at our rehearsal because he wanted to do things slightly differently than the venue. Remember, this was our wedding service, not Canal 337's, but somehow that entire concept was lost on this staff. A guest with back issues was criticized for trying to sit at a table to rest before dinner began. I had a bridesmaid that was nursing that was criticized for accessing the bridal suite (which she had access to) for purposes of NURSING her 4 week old baby. We (the ones that this event was about) were yelled at for trying to bring the event back on schedule following a 30 minute delay for unknown reasons. Just absolutely awful in every possible way. At no point did they make us feel like this was a happy joyous event that was about us. They treated us like we were inconveniencing them for being there. Finally, let's talk about the food. With Thomas's reputation, I thought that even though the event managers were terrible that the food would at least be delicious. WRONG! The food was bland, cold, and completely flavorless. We got nothing but complaints on the food. We even had an ELDERLY guest get sick from the food and they kept a portion of our damage deposit on account of guest vomiting (which they caused). You always expect that wedding food won't be exciting, but this food was extremely disappointing. I would never recommend this location. They have no intention of giving you your damage deposit back and will find any excuse to keep it. They rely heavily on their view of the Canal, but that's not enough to compensate for their incompetence. Do yourself a favor and go to the Mavris. You get the same vibe without the headache. The biggest mistake I made in planning this wedding was booking this venue.