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Carmen's Bridal Gown Rentals

Carmen's Bridal Gown Rentals

Columbia, MD

Carmen's Bridal Gown Rentals

1
out of 5.0

Quality of Service

1.0

Responsiveness

1.0

Professionalism

1.0

Value

1.0

Flexibility

1.0
Carmen's Bridal Gown Rentals
Consignment Scam
(July 13, 2019 at 2:29 PM)
1 Meaghan Reyna
by

Meaghan

Brides beware! I brought a brand new, never worn dress to Carmen's Bridal Gown Rentals and Formal Wear (aka Monroe's Bridal) for consignment after reading many great reviews. I was recently informed that my dress was donated without my knowledge or consent due to an expired contract. However, no where on the contract does it list an expiration date, just a pick up date. When I filled out the contract I was told to list the pick up date as three months from drop off, but was told verbally that it could take longer than that and that they would be in touch. I contacted the shop five months after drop off wondering what the status was and was told there had been a few brides interested, but I should probably drop the price. I agreed to drop and asked what it was listed for at the time so I could decide on a lower price, but never received a reply. I contacted the shop six months later wondering what was going on because I really wanted to get the dress sold. I was then notified that the dress was donated due to an expired contract. The contract I signed when I dropped off my dress stated that I would be notified by the bridal shop after 90 days if the price on the dress was dropped three times and did not sell. I would then have seven days to pick up the dress or had the option to donate. No where on the contract does it state the pick up date is the expiration date or that the contract expires at all. I realize the dress was left for a long period of time, but I was under the impression that it was working on being sold and that I would be contacted if they didn't feel it could be. I trusted the shop with my dress and I am saddened that they broke that trust. I'm also extremely disappointed in the lack of resolution from Carmen's bridal shop. All I have received from them is that my dress was donated to a good cause and that my contract expired. I'm happy that they donate to a worthy cause, but that does not negate the fact that I can no longer try to recover the money lost on a dress that was never worn or that our contract stated I would be contacted before anything was done with it. I never even received an apology for the misunderstanding. I don't normally write reviews, but I felt the need to share my experience so others don't make the same mistake. Also, after checking other sites, it appears I'm not the only one who has experienced this.