I’ve given 5 stars for quality, responsiveness and professionalism. I’ve rated lower on cost to value since everyone wants to save money, and the amount of money spent overall seems steep to me for the amount of work involved. The flexibility is of course determined on how soon you book your appointment versus other brides. I was late in the game, but they worked with me. Overall, you couldn’t find a more responsive team. E-mails are answered in a matter of minutes! I mailed my dress in early, they steamed it in house, brought it to Disney property, steamed my bridesmaids’ dresses, mother’s dress, and anything else we wanted steams. Said it would take 4 hours, but it took 40 minutes (they were super fast!). It was easy and stress free. Just wish it were a little cheaper (but who doesn’t!). Overall, if you want someone else to worry about your dress pre-wedding and post-wedding, these are the folks that will do that for you! I highly recommend them.