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Effie's Bridal Trunk

Effie's Bridal Trunk

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Burnsville, MN

Effie's Bridal Trunk

4.8
out of 5.0

Quality of Service

4.8

Responsiveness

4.8

Professionalism

4.8

Value

4.8

Flexibility

4.8

1.0

Last summer I found my dream dress at Effie's. Unfortunately everything that happened after that was a nightmare. I was told my dress would take up to six moths to come in, in fact I specifically asked the girl who was helping me if she has ever had a dress take longer than six months and she said no, never. I waited six months and didn't hear from them so I called them. They also never called me when my veil came in even though I had specifically asked them to, but little did I know my veil was the least of my problems. It took three phone calls to get any information before I was finally told my dress had been delayed and would be here a month before my wedding. It's a good thing I ordered earlier than they recommended. I was given a ship date and was told it would for sure be there that day and I could come pick it up, but if for some reason it didn't come in that day they would call me. I showed up to pick up my dress and they still didn't have it and the girl working that day had no idea I was even coming. The finally got my dress the next week and when I tried it on for the first time it was so tight in the hips it almost didn't zip. I was in tears as the manager took my measurements again. My bust and waist measurements were the exact same as the day I ordered the dress however my hip measurement was five inches bigger than what the girl had written down. They told me I must have gained weight which is not only rude but a complete lie. Gaining five inches only in your hips is physically impossible. Clearly a mistake was made and they chose to blame me instead of taking responsibility for their employee's mistake. They had every opportunity to make it right and instead they gave me a 5% discount and told me to take it or leave it. I asked to speak to the owner who refused to take my phone call or call me back. I had to deal with the manager who is unprofessional, rude, inexperienced, argumentative and really just terrible at her job. They refused to acknowledge or even apologize for any of the many mistakes they made and I was left less than a month before my wedding with a dress that I couldn't even sit down in. This is a terrible shop run by awful people who don't care about their customers once they have your money. They have no business selling $3000 wedding gowns to trusting brides. I would recommend avoiding Effie's at all costs, it's not worth the risk of ordering from a shop like this.
Description
Relaxed sophistication, from the moment you walk through Effie's doors we want you to feel comfortable, yet pampered. Our attentive and knowledgeable consultants will give you the attention you deserve on this memorable day and on your wedding day. We believe it is the little things that matter most and would love to help make your dress shopping experience unforgettable! Stop into our store located in Burnsville Minnesota to check us out! We are here to help you find the wedding dress of your dreams, and make this the most special experience you would have ever hoped for.
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Slogan
Relaxed Sophistication
Contact Information
1715 County Road 42 W
Burnsville , MN 55306
952-892-7699
Wedding Categories
Gowns, Dresses & Attire
Amenities/Features
Services
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Vintage
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