1.4
out of 5.0

Quality of Service

2.0

Responsiveness

1.0

Professionalism

1.0

Value

2.0

Flexibility

1.0
Flax + Wool Designs
Decent product, but horrible customer service!
(October 31, 2017 at 9:30 PM)
1.4 Elliott Mitchell
by

Elliott

She missed ALL of her own self-imposed deadlines during the design phase. We received the final product almost a month after we were supposed to. The cards looked pretty good when we finally did get them, but the dates on several of the RSVP cards were still wrong despite us telling her multiple times how important it was. She offered to make us a wedding sign to make up for the delay and never got back to us when we asked about it. We contacted her to get our invitation template so we could use it to make wedding programs. She initially told us she could send it right over the next day, after several weeks of waiting and 3 more attempts to contact her about it, we are behind on our schedule in creating our wedding programs and we STILL don't have the template nor have we heard from her. Do yourself a favor and take your wedding invitation business elsewhere. This has been an utter disaster from start to finish.