I had my hair and make-up trial this evening. At first, the updo wasn't exactly the way I wanted it, but the girl was very responsive and accommodating and verbally explained what she would differently on the day of my wedding to make it look the way I had envisioned. Then I moved over to the make-up artist. She was very sweet and asked me what I wanted, but I didn't have a photo or much of a description other than just what I usually do but a little more bold... the problem was that she had no way of knowing what I usually do. She did a decent job and took her time with me... but at the end I just was feeling anxious and confused because although she gave more bold, I felt like it didn't look like me. The owner/manager, Nikki, checked in on me several times during the hair and make-up trial and all of the ladies were super sweet and professional. Nikki had noticed that I wasn't thrilled and confident and she spoke with me alone. She offered me another trial with either the same artist or another one to see if I could feel better about my look. Another make-up artist and hair dresser, Liz, was willing to stay late and we clicked right away! She went to work on my make-up and immediately pulled off the look I was hoping for. In addition to that, as we discussed my hair and I searched on my phone for a photo of what I was hoping for, she pulled up a photo of a recent bride's hair on her phone and they were almost the same exact updo. She quickly pinned my hair up and I LOVED it! I booked Liz for my wedding day to do my hair and make-up as well as my bridal party. I am so excited (& relieved)! Nikki stayed for this second round and was encouraging and sweet the entire time. It was obvious that the staff at this salon truly cares about creating the vision the bride hopes for and making the bride feel beautiful and confident. I left the salon this evening feeling so light and energetic and excited thanks to these lovely ladies! Highly recommend!!