Heartwood Conference Center and Retreat exceeded every single expectation that I had for a wedding venue. I came across this gem, hidden the woods, completely by accident (or was it?) and I am so happy and blessed that we found it! From the moment we pulled in the drive, I realized this place was special. We had a December 17th wedding, but even in the late fall visit, I could tell this was going to be something beautifully special. Those feelings continued with our sales representative, Dana who walked us through all the options this gorgeous facility had to offer. We decided to book both levels, as we couldn't decide between the two! We had our ceremony downstairs, headed upstairs for our social hour and meal and then back downstairs for our dance. Everything magically transformed as we were in the middle of our guests. The downstairs ceremony room was beautiful in December late afternoon. The sunrise for our ceremony, a huge unexpected beautiful bonus! The event planner, Jennifer was amazing. She was quick to respond to any of my calls, emails and questions. Always courteous and knowledgeable and able to provide solutions to any of my concerns. From the moment we started the planning process, to the sad moment we left the resort after the wedding, she was there helping and offering her service. We brought in a lot of decorations and were stunned when the janitorial staff just offered to help us unload our vehicles and trailer. Another example of how courteous and helpful everyone at this facility was! The dining room staff was incredibly accommodating and personable. Every employee I encountered was friendly and made me feel like they sincerely were happy we were there. What an amazing feeling to be surrounded with so many friendly faces that welcomed us and treated us with such hospitality. The food was absolutely incredible. From our rehearsal dinner to the wedding dinner to the late hour snacks we served. Everything was impeccable. I had several comments after the wedding that it was the best wedding food that they had eaten. My dad especially liked the deep-fried shrimp that was an option at my rehearsal dinner. He asked if we were offering that for our wedding meal and when I told him no, he expressed his sadness. He said it was the best deep-fried shrimp he had ever had in his life. The staff, which had already shown me exactly how amazing they were, surprised him with his own little pre-meal plate of shrimp at the wedding dinner. (When I told them my story, they arranged this) It is exactly that level of customer service and caring attention to details that made my entire experience at Heartwood and my wedding day, the most memorable life event I have had. The rooms are spacious and have beautiful views and all very closely situated around the main building. This was an amazing plus for my venue choice, as my out of town guests could stay right there where the wedding/dance was taking place. (Many of my local family and friends stayed as well). I would recommend this facility to ANYONE wanting to plan a wedding. I would recommend this resort to ANYONE wanting to get away and experience a truly unique and memorable experience.
Heartwood Conference Center & Retreat
(December 11, 2014 at 12:14 PM)
Amy, the event planner at Heartwood, was extremely helpful and responsive. If we sent her an email, she usually responded within two business days. She and the chef were also flexible when it came to what food we wanted and how we wanted things set up. Most of the receptionists that handled guest reservations were very pleasant and helpful. We also felt fully appreciated, even though we had a much smaller wedding (and thus, less revenue for the venue) than many weddings.
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