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2.8
out of 5.0

Quality of Service

3.0

Responsiveness

3.0

Professionalism

3.0

Value

2.5

Flexibility

2.5
Jewelry by Johan
Previous Comment Errored
(May 3, 2017 at 2:49 PM)
4.6 Lillian Organ
by

Lillian

I was misinformed when writing previous review. If you order any of the rings online above 7mm, they will NEED to charge you for additional materials after payment is processed because the site cannot calculate cost with width size. Because the rings are beautiful and made with high quality materials, increasing size costs more. Customer service responded quickly with my concerns via email and even called. If you want the most beautiful, custom, well-made wedding ring, Johan is the best choice.
Jewelry by Johan
Not Transparent in Prices
(May 3, 2017 at 1:35 PM)
1 Lillian Organ
by

Lillian

The rings are very pretty but do not order anything from the Johan website. The price shown on the site and in your cart is for a 7mm ring. If you select any width above 7mm, they will ask for addition funds MONTHS AFTER purchase via email (and refuse to refund if you do not have the money). I spend $1080 on what I thought was a 12 mm ring. When they contacted me MONTHS later, they informed me it would be an additional $680 for what I originally ordered. They told me I can either settle for a skinny band (which will look ludicrous on my husbands giant hands) or I am out $1080.