LOGIN

Lanier Tent Rental

5
out of 5.0

Quality of Service

5.0

Responsiveness

5.0

Professionalism

5.0

Value

5.0

Flexibility

5.0
Lanier Tent Rental
Renter BEWARE!!!!
(October 24, 2017 at 1:02 PM)
5 Carter Thomas
by

Carter

I was extremely unhappy with the service I received from this company. I was basically called a liar from the manager Jeff and their Owner Jerry Couch. When we first went into there office and told them what we wanted they were more than happy to show us all the nice display items they had and give us a great quote. As the months went on it turned from one problem into another. First off we told them we were being married at 5:00PM and that our reception would be at night. They said not to worry as our tent came with perimeter lighting. When I emailed back to confirm about the kind of lighting they told me that lighting only comes with packages for pole tents and that we had ordered a frame tent that didn't come with lighting. So they wanted an additional $200 for the lighting even though they told us to begin with that it had it. The Thursday before the wedding the show up to set the tent up and first off it was not the frame tent they showed us in the display room as it was old and extremely dirty. Next the tent had no sidewalls as I was told it would have so we could set up everything up and close it off. I asked the people setting it up and they said it didn't come with them so I called the office. The manager Jeff said that tents don't come with side walls and that I would have to pay something like $30 a panel would would have been like $300 to enclose the tent. I then told him I had emailed and asked about it having them specifically and he told me that I did no such thing. I went through the email chain and found where I had asked and sent it to him and called me a liar basically and that I had just typed that email up even though it just was the entire email chain back and forth with him. I then asked for the owner's name and number and he gave it to me. I called Jerry Couch only to be given the same absurd treatment I had received from Jeff. Basically this company promises you one thing verbally and then gets out of it by not putting items on the invoice that you don't even know are supposed to be on there because you think they are included in the price of the tent. Then at the last minute when you need them they try to upcharge you for them. Also the chairs and tables they delivered should have been retired from service long ago. They were very old and quite dirty. We had to wipe off all the chairs just for guests to sit on them. Thankfully we had table clothes to cover up the hideous tables we received. Not only would I not recommend this rental business to anymore. I would also recommend they lose their business license. Seriously if anyone is looking to make some money...move to Gainesville GA and open up a reputable rental business as you would have no problem taking these peoples business away!