Minerva's Bridal Suite

2 Reviews

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Orlando, FL

407-857-8873

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Minerva's Bridal Suite

407-857-8873

4.7

out of 5.0

Quality of Service

5.0

Responsiveness

4.5

Professionalism

4.0

Value

5.0

Flexibility

5.0

4.4

I found my perfect dress at Minerva's and it was everything I was looking for. The main complaint that I have was that they ordered my dress hollow to hem (which was an additional $200) and I guess they measured me incorrectly because when it came in the dress was too long. The wedding shoes I had bought, and been measured with, were 3 inch heels, but when the dress arrived I had to find new shoes that were 4 1/2 inches tall. I was very disappointed because it had taken me so long to find the perfect wedding shoes and I had spent a lot of money on them which I then could not return (not to mention standing all day in 4 1/2 inch heels was not fun). Also, when they measured me they told me to order the dress 4 sizes larger than the one I ended up ordering. The dress came in and fit perfect and needed no alterations, but if I had ordered what they were telling me I needed I would have had to do a ton of alterations which would have been very costly, so I recommend being cautious when it comes to their measurements. Lastly, I had a very difficult time coming in to pick up my dress. The only days they would allow you to pick it up is Monday through Friday and I was not able to go in during that time due to work. They seemed very frustrated and were not very helpful when I did come in. Although it was not the perfect experience, it was the only store that I found dresses that I liked so I would still recommend checking them out.