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My husband bought my engagement ring for me at Bentley 20 years ago. I have worn it everyday, and do not remove it at all. I am a mother of three, I mow the lawn, I paint, I garden - this ring has not been treated gently. I recently felt that the prongs may be in question, and so went back to Bentley. I decided to have the ring reset in white gold (same setting). I picked up my "new" ring and was delighted. TEN days later, I looked down to see that my center stone was GONE!!! The ring was not in any way damaged or dinged - the stone (the one that had all the sentimental value) had simply fallen out. We were never able to find it. I drove directly to Bentley, expected some form of apology, and a game plan for how they could remediate the situation. After meeting with the manager, and then the owner, their response was "you must have banged it". Never an apology, much less any form of remediation. Even the jeweler's response was "I never had that happen before". I was so upset, and even more disgusted. Bentley's advertising line is "the only thing we care about more than our diamonds, is our reputation"...baloney! They could have done the right thing, but they didn't even try. Clearly, the workmanship is no good, and they do not value their customers at all. Avoid this jeweler at all costs!
Description
FAT FREE HONEYMOON!
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Slogan
Have a Hair & Fat Free Honeymoon
Contact Information
30 Route 34 North
Colts Neck , NJ 7722
732-308-1818
Wedding Categories
Beauty & Health, Beauty & Health, Beauty & Health, Beauty & Health, Flowers & Decor, Travel