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3.7
out of 5.0

Quality of Service

3.7

Responsiveness

3.7

Professionalism

3.7

Value

3.7

Flexibility

3.7
Ricca Sposa
Great experience
(May 6, 2019 at 9:53 PM)
5 Kate Linard
by

Kate

I had the kind of experience that you dream about here at Ricca Sposa. Lucia was so kind and helpful and kind throughout the entire process. These gowns are intricate works of art. Each detail is meticulously placed to create a beautiful dress at a very reasonable price. I would highly recommend dress shopping here.
Ricca Sposa
I love it
(May 6, 2019 at 9:50 PM)
5 Miranda Cook
by

Miranda

THANK YOU so much to the Lucia, Ricca Sposa for my bohemian beautiful wedding dress with a good quality! I was everywhere in KC, MO and didn't find anywhere a dress with a perfect quality and also price . Moreover , it was the perfect gown for my champagne brunch wedding. So many people commented on the unique style and fit. You made me feel like wonder woman on my special day. Thank you for making my wedding experience so special!
Ricca Sposa
Bait and Switch Shop
(August 22, 2018 at 7:40 PM)
1 alexandra kurth
by

alexandra

What a nightmare!! Do not buy from them! I ordered the perfect dress in November of 2017 and it arrived mid-April 2018. I took my Mom and my Grandma with me to try on my dress and experience the exciting moment. Sadly, I was completely shocked that the dress I had received was nothing like the sample dresses I had tried on in the store. The material was stiff and not silky. It was a thick cotton. The applique was glued or ironed on and did not look like any of the other dresses in the store. The worst part besides the material was it did not fit properly. It did not cover my chest and it gaped in the back by my butt. The train was way to look and looked awful. The owner told me to stand up straight and get double sided tape. She never offered the free alterations she had originally sold me on. When I showed her that the bodice stitching was loose and unraveling, she ignored me and said that it was fine. When I told her that I needed more coverage on my chest because I was worried it was going to fall down, she said buy tape and stand up straight. My mom and I told her that we were very unhappy with the fit, the material and the over quality of how the dress was made. Lucia said she would refund us if we decided we did not want the dress. I slept on it and called back the next day to cut my losses because she had not offered any remedy to fix the dress via alterations, remaking it in the proper sample material etc and I asked for a refund as she had promised the night before. She told me she would call me back and her partner, who I had been previously introduced to as the alterations person of the shop, not a co-owner, said that Lucia was not from the United States and that she did not mean what she said to me the day before and they would not be issuing any refund. She said the dress was fine and that the lining was different - thinner than the sample dresses, but the outer material was the same. I said it seems like you are doing a bait and switch, where you have beautiful sample dress in store and you say we will make a custom one for you and then you have them manufactured cheaply in a different material than what you sell in the store and that is wrong. I asked her to feel the sample dress and feel my dress, as well as look at how the stitching was unraveling and the applique was not properly stitched - it was ironed/glued down - I even said maybe it was a manufacturer error, but I said it is NOTHING like what I ordered and I want a refund. She did not offer me anything to fix the situation, she just said we will NEVER refund you your money - you paid a deposit and we are keeping it. I then contacted my credit card company and disputed the transaction because the store had the dress and it was not what I had ordered. I won the dispute and was refunded my deposit. I had less than 3 months to find a new wedding dress and that is not stress I would put on any bride. A wedding dress is something every bride looks forward to wearing and is probably the most expensive dress a person will ever buy....a bride should not have to deal with a Bait and Switch shop like Ricca Sposa who seduces its clients with empty promises and then does not back their product. Please do not let this happen to you and do NOT buy from them.