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Salt and Light Photography

Salt and Light Photography

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Kansas City, MO

Salt and Light Photography

4.9
out of 5.0

Quality of Service

4.9

Responsiveness

4.9

Professionalism

4.9

Value

4.9

Flexibility

4.9

1.6

I am writing this review to share my honest experience as a bride-to-be marrying into the military. I will not say anything that isn’t true or tell other couples what to decide. I will simply share my experience in the hopes that other active duty military couples do not sign any contract with any vendor without discussing what will happen in the event of deployment. We learned this the hard way. Salt and Light did a great job at my sister’s wedding, which is why I chose them. I was very excited to work with them and they seemed amiable and flexible. They offered a military discount as well as a discount for paying in full, so I did not hesitate to sign the contract back in October. In January, my fiancé told me he would be deploying and we’d have to change our wedding date. This was pretty devastating, as I had already made many plans and was also set to move up to his duty station in Alaska after the wedding. When my fiancé called Austin to inform him of the deployment, Austin said he would try to find a photographer to sublet and would do everything to help us out since they had our new date booked already. I was not too worried. The very next day, my fiancé and I received an email from Austin saying he called around for the past twelve hours but thought it would be in our best interest to start over with a new photographer. He said since it was past the cancellation date of nine months out to receive a 40% refund, he could not give us back anymore than $400, which was the material cost of our wedding. Yes, it does say in the contract that the date must be cancelled no less than nine months out to receive a 40% refund. Yes, I did sign this contract. My fiancé informed them the first week in January; our wedding was originally set for the second week in August. I have talked to many of my family and friends, and they all find it hard to believe a photographer would have trouble booking another summer wedding with this much notice. My fiancé and I did not cancel “super close.” We contacted our vendors as soon as we knew of the deployment. It says in the “al a carte” section of Salt & Light’s book that an engagement shoot is valued at $450 (which we got, and the photos are beautiful). The contract I signed was for $2,847.50. This means even with the $400 refund, we lost $1,997.50 for cancelling the August date at the beginning of January. My fiancé said he would call them and try to figure something else out, as our wedding budget is not big enough to take that hit; finances are tight. My fiancé found another much less expensive photographer and proposed to Austin that he sublet with this photographer. My fiancé gave a list of costs and told them they would still come out $1,000 ahead and still have our original wedding date free. Austin said no, this would be taking money from his business. If my fiancé were an enlisted soldier, this amount would equal about 10% of his yearly income. Austin would stick with the contract, no matter the circumstances. One would think that if another couple took the original time/date slot it would allow for more of a refund; it does not. Our other vendors were willing to rewrite our contracts after hearing of the deployment orders, and vendors I have signed with since then have been willing to add in a military clause. I do understand I had signed a contract with Salt & Light, which is why I did nothing. It has been devastating enough to learn my soon-to-be husband will deploy to a combat zone, added to that is the difficulty in adjusting plans and cutting costs to plan for a new date. Once again, I am simply sharing my honest experience. Salt & Light takes beautiful photos, but military couples should be forewarned of this, and be cautious with all wedding-related businesses. I only wish I could have read a review such as this earlier.

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Description

Salt & Light Photography is a husband and wife team who love people, and love taking photos. Their photography style can be summed up in two words: timeless, and quality. Rachel and Austin have been shooting weddings in the kc area for nearly a decade, and take only 30 weddings each year.

They believe in developing meaningful relationships with their clients so that by the wedding day, you'll consider them more than photographers, but also your friends. They believe that to truly capture you, your love, and your special day, that you must feel at ease, and comfortable with, and in front of them(and specifically, their cameras).

They believe in developing this process from the very beggining. From the in-person consultation, to fun and exciting engagement photos, as well as a free, private dinner date with Austin and Rachel before the big day, they truly care about you, and giving you the best experience possible. To top it all off, just to so thank you, and show their appreciation for their clients, every January they throw a private, bridal appreciation party at a venue is KC: catored food, dancing, and more!


As you can see from their customer reviews and sample work found right here in their PWG profile, their passion is capturing, and serving you.


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Slogan
A husband and wife team - serving happy couples for over 7 years!
Contact Information
Serving the Kansas City Metro
Kansas City , MO 64065
816-214-0117
Wedding Categories
Photography, Videography
Amenities/Features
Style
Contemporary, Photojournalism, Portraiture, Traditional / Posed, Cinematic, Documentary, Short Form, Storytelling
Packages
Digital Files, Flush Mount, Matted Prints, Prints, Thank You Cards, Ceremony, DVD of Raw Footage, Edited Video, High Definition Video, Montage - Childhood / Dating, Montage - Music Dubbed Over, Multiple Cameras, Multiple Videographers, Online Highlight Films, Pre-Ceremony, Reception, Rehearsal Dinner