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Romance Travel Group

Romance Travel Group

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Serving Couples Nationwide, WWW.ROMANCETRAVELGROUP.COM

Romance Travel Group

5
out of 5.0

Quality of Service

5.0

Responsiveness

5.0

Professionalism

5.0

Value

5.0

Flexibility

5.0
Romance Travel Group
Retirement Trip
(February 19, 2017 at 7:03 AM)
5 Carol Morh
by

Carol

We hired Romance Travel Group to plan my husband's retirement celebration in Mexico. He wanted to take our children and grand-children on a vacation. We had attended a destination wedding last year and Romance Travel Group did a splendid job with our travel arrangements. I wasn't sure if they helped with other travel or not, so I'm glad I asked! We had a great time together at Generations resort in Mexico. We wanted something for everyone, so this hotel was perfect. We were once again impressed with how well our trip was handled and planned. We plan to do a lot of traveling now that we are both retired, and will be using Romance Travel Group from now on. A+ experience!
Romance Travel Group
25th Anniversary
(December 25, 2016 at 10:14 AM)
5 Janet Robbins
by

Janet

We celebrated our 25th anniversary with a trip to Mexico. When we contacted Romance Travel Group, we just knew we wanted something warm and different. We had a budget in mind, but didn't let that dictate our decision. After describing our past vacations and our wants for our anniversary, we received a customized list of anniversary vacation options. What we spent days trying to do on our own online was summed up and presented to us beautifully within a matter of hours. We splurged and chose a new overwater bungalow at El Dorado Maroma and had the time of our lives. These ladies are true professionals and know their destinations and resorts inside and out. We are trusting them with our family reunion next year as well. It is refreshing to find companies who still live and breathe customer service. Thank you.
Romance Travel Group
Best wedding ever!
(December 22, 2016 at 11:19 AM)
5 Shirah Jackson
by

Shirah

There are no words to describe how perfect our wedding day was! Working with Romance Travel Group made everything super easy and fun. They created a website for our wedding so our guests could learn about the resort and book their room online anytime they wanted. Many of our guests set up the payment plan which took the burden off trying to budget for their trip, which was something we were initially concerned about. Our guests were well cared for and told us how much they appreciated having Romance Travel Group help with their travel plans. It just made everything easy and smooth. At the resort, the staff greeted us like we were royalty. They knew we were getting married and made it a point to check in on us throughout our stay. Our agent even called to check in on us. Our wedding was incredible. We are so happy with our decision to have Romance Travel Group plan our destination wedding. We couldn't have done it without them!
Romance Travel Group
Best! Decision! Ever!
(December 14, 2016 at 3:42 PM)
5 Jasmine Jackson
by

Jasmine

Wow, I don't even know where to begin. After we got engaged, we started looking around for wedding venues and were floored by how expensive everything was. We wanted something different than the old boring chicken dinner wedding reception. One of our friends mentioned a destination wedding to us, but we thought for sure something like that would be even more expensive than a wedding at home. Our friend had attended a wedding that Romance Travel Group planned last year and just raved about it. We decided to give them a call to just check it out since it sounded too good to be true. After our first call, we were so excited but still in a bit of disbelief that this could actually work. The next day, we received a list of wedding resorts that our agent matched us up with. I don't even know why I spent all that time online looking things up on my own, because it was a waste. Our agent nailed it! She took everything we told her during our call and picked out the best resorts in our budget that matched what we had in mind. Our wedding was perfect. Everyone loved the resort. We got to spend 4-5 days with our guests. We ended up taking everyone on a catamaran cruise to celebrate and had a ton of fun. Many of our guests are already talking about going back. Having a destination wedding was the best decision we could have made. We loved it. Our guests loved it. Romance Travel Group made it happen and we will be forever grateful for their guidance and advice. Don't get dragged down by the pressure to do a traditional wedding! If we did it, so can you.
Romance Travel Group
We're married!!!
(October 12, 2016 at 2:13 PM)
5 Viviana Dilan
by

Viviana

One of our key goals was to make things as straight forward as possible for the 100+ guests we expected at our wedding. We first went with destinationweddings.com but after working with them for ~2 weeks and consistently feeling we were going the wrong path we thought we'd better do our research. We read reviews, talked to several agencies, we really wanted to go with the best person to help our guests who were traveling from several countries around the world and many spoke little to no English. And thank goodness, we found Shelli! Working with Shelli was phenomenal. Shelli was always clear, candid, true to her word, and incredibly responsive not only with us, but with all our guests. She never over-promised (like a lot of agencies do) on the contrary, told us what she was able to do vs. other providers. She guided us through the process, and took care of all the details for our guests so that we could focus on the other hundred things we had going on with the wedding. About 2 weeks prior to the wedding, we found out the hotel had placed us in a different building than the one we were expecting. We brought it up to Shelli's attention one evening she moved her cards, told us she would make calls and not to worry. Everything was sorted out and resolved by the next evening! We are lucky to have found her amidst so much wedding-stuff, and we are grateful for her work and level of professionalism. Thank you, Shelli and team!!
Romance Travel Group
Shelli was essential
(March 21, 2016 at 10:15 AM)
5 Chelsea Drew
by

Chelsea

I feel confident in saying our dream destination wedding wouldn't have been possible without Shelli's Travel. We had 95 guests come from all of the world to join us in Cancun last week. Starting over a year ago, Shelli was essential in every planning step. She was patient, kind, flexible, accommodating, and knowledgeable. Planning a wedding, let alone a wedding in Mexico, was completely foreign to us, and Shelli walked us through every step. When starting the process, I was in touch with numerous wedding planners. I became so overwhelmed with information, that I began second guessing the decision to plan a destination wedding. By being persistent, calm, and patient, Shelli explained how her services would make our lives easier, and she couldn't have been more right. Since she was busy fielding questions from almost 100 guests and all of their complex travel requests, I was able to focus on the fun stuff! She arranged everyone's transport to and from the hotel, their hotel rooms, and even helped some guests with travel arrangements. She kept us in the loop with easy-to-read spreadsheets. Shelli, we honestly couldn't have done any of this without you. I can't recommend you highly enough.
Romance Travel Group
Shelli was the best decision we made
(January 1, 2016 at 7:52 AM)
5 Jennifer K
by

Jennifer

Shelli was the BEST decision we made from the very beginning!! She was honest and professional. I constantly emailed her asking tons of questions and she was polite and extremely responsive. In deciding on what resort to go to she was extremely knowledgeable and honest with where to go and was able to point us in a direction where we feel like we made the best decision for us. All of our guests were well taken care of and the transportation arrangements were perfect. She sent everyone travel packets that included specific information and coupons for the resort. Our wedding was perfect and would not have been the same without Shelli's assistance! If you are thinking about a destination wedding, contact Shelli FIRST!!
Romance Travel Group
Exceeded our expectations!
(December 25, 2015 at 9:31 AM)
5 Melissa Carrington
by

Melissa

Shelli's Travel exceeded all of our expectations. We chose Shelli because she booked our travel for a previous trip to Antigua. Since she was efficient and helpful, we trusted her with our own wedding group of about 40 people. She made us our very own wedding website which was not expected, but amazing! Saved so much time on my end and was perfect. Her information was provided on our website for our guests to contact her. She made all of our and our guests hotel and transportation accommodations. She was very accommodating throughout the entire process and made sure that our trip went smoothly. We had a hick-up on the hotel end regarding shuttle transportation but Shelli immediately contacted the company to fix the issue. She was fast to respond by email at all times. I don't think I waited more than 12 hours to receive a response from her. She even mailed out travel information with a booklet and luggage tags to everyone. So thoughtful a and helpful! The fact that I could trust her meant everything. You are in good hands with Shelli and I would recommend her to any bride or anyone making travel arrangements. I can't thank her enough!
Romance Travel Group
Shelli was absolutely amazing to work with
(November 4, 2014 at 3:05 PM)
5 Amy N
by

Amy

Shelli came recommended to me via my destination wedding coordinator as an expert in destination wedding travel. And boy was she right! Shelli was great right from the start. She reached out to me instantly to talk over the phone to get the details of what I was looking to do. We wanted the wedding at El Dorado Maroma, a resort we had visited 3 years prior. Shelli worked with us and the hotel to get affordable rates for our guests and advise us on what our best options were in terms of insurance, flights, etc. Even when the process got stressful because the hotel wasn't getting back to her with rates, she kept me calm and ensured me that everything would be done on time. Sure enough it was. When the agency in Mexico sent the travel documents a little late, Shelli had all the envelopes ready to go so as soon as they arrived they were shipped out. She also had soft copies at the ready in case someone didn't receive them in time. (Let me clarify here that late still gave us two weeks before we left for the trip.) She even helped us to hold certain rooms for family members so that they could book first. She was always very responsive and professional. She allayed any concerns rapidly. She was just as wonderful for the guests. Some were more restricted in the time they could spend at the resort, so Shellie worked with them and the hotel to ensure they still received a reasonable rate and would be able to be included in our group. Everyone said she always got right back to them and walked them through all of their options and ensured that all of their needs were met as well. This was especially important when one of our guests didn't realize he didn't have his travel documents until midnight the night before he left. Shelli quickly emailed them to him so that he could carry them to Mexico. She also helped another guest plan an additional excursion. This guest wanted to stay in Mexico and travel around after the wedding. Shelli got her in touch with a great agency, and they loved the trip. Her help also didn't stop once we arrived in Mexico. She had arranged all of the transportation to and from the hotel. Everyone said they easily found the company, and pick up times on the other end were very accurate. She also called us once we were at the resort to ensure everything was as we had planned. Shelli was absolutely amazing to work with. She made our whole wedding experience as stress free as possible. She was well organized and knowledgeable. I would highly recommend her to anyone.