We hired Horizon to transport our wedding party from the ceremony to pictures then to the reception. The limo arrived and the AC was not working, we rented it for 3 hours, the temperature was 106 F and the AC did not work the entire time. We suggested swaping out the vehicle and was told that wasn’t possible and we would be reimbursed for the charges. Since then I have spoken to the owner and he has refused a full refund of the charges. After being told I would receive a call back to discuss the settlement, I have yet to hear back from them. I do not recommend this company to anyone, very poor customer service and they do not fulfill their end of the contract.