We did not have a good experience. Everything went south the week of the wedding. Nicholas called us on Monday telling us the elevator was broken. We called Christina to try to find out more details and start to make a new plan. They said they did not trust the elevator to take our 150 guests up to the 8th floor, that there was an elevator part on the way but it would not come in time for the wedding. Everything that we had planned for 9 months was thrown in the trash. They told us we had to move our reception to the first floor and basement.
When we toured the space, I never liked the first floor option because of the split level and having to organize 2 spaces, and here I was having to do just that a few days before the wedding. They were never apologetic and never offered any help with making the new plans. I then had to spend extra money at the last minute with decorating the split level space; 2 bars, the DJ change floors, getting elderly guests to the basement without an elevator.
The day of the wedding we found out that the elevator was working and there was another wedding on the 8th floor. Our groom and bridal suites changed as well.
When we arrived the morning of the wedding, there was no staff to help and the rooms were all very hot. Thanks to friends and family many guests never knew of all the disaster. As for the actual event, the photo booth that was promised in writing for the night, was only open for 1 hr and then chained up. We (the bride and groom) never got to use it. We had planned to use the photos for the guestbook. Christina agreed that the guestbook would be a good idea. During dinner, guests water glasses were never refilled, most of the dirty dishes stayed on the tables, especially the head table. It had dinner plates there until we left. We never got the rooftop views, pictures and ambiance we were promised and signed a contract for. They told us we would get some sort of a refund, that never happened. Yes this place is still bad.