Travel Haus Claimed

Rachel Madigan planned our dream honeymoon to Italy. We told her what we were looking for and our budget, and she came delivered the perfect package. While on our trip, we missed flights because of delays and the airlines lost one of our bags. Rachel worked with the airlines while we were abroad to get our luggage to us and made sure we had new flight arrangements. She was a pleasure to work with and we couldn’t have asked for better service. Thanks Rachel!

Do not…and I repeat DO NOT use Travel Haus for your honeymoon or romantic getaway needs! They have been so rude and unprofessional to me. They have almost totally ruined my wedding and honeymoon. QUALITY-severely lacking. If you are looking for a place to just hold reservations for you then feel free to use them b/c that is about ALL they have done for me. I wasn’t informed of required travel documents. I requested information from them and it was erroneous when I received it ONE MONTH later. The manager admitted to the error but did nothing to rectify the situation and was condescending during the process. Responsiveness-As I stated before, i requested information and didn’t get the it until 1 month later, and it was incorrect. Also, I am currently awaiting a reply to an issue…that was been 1 week so far. Professionalism-Non-Existent! I have had to go so far as to contact the owner and the response was TOTALLY unprofessional! They claim to be the “premier agency” in the area helping people for over “14 years”. But they seem more like a startup company who hasn’t quite figured out the importance of quality customer service. Cost to Value-Luckily there is no charge for their service! But the emotional toll this entire situation has taken on me is immeasurable. Flexibility-No real complaint here. All in all, If I had it to do again…I would NEVER use this company! They have some serious work to do.

The staff was friendly until they get your money then don’t want to help. Unprofessional and rude! My agent bad mouthed the manager and owner. I should have used Expedia.

As seen on YP.com- I was referred to Travel Haus by a friend of my brothers. I was trying to find a destination for my honeymoon and was completely overwhelmed at all of the options available. When I contacted them, they were so friendly and professional. They gave me some great options and my fiance’ and I were able to select a honeymoon that we are so excited to to go on! All of the representatives at Travel Haus have been so friendly and helpful and willing to answer any questions we have had. I definately recommend Travel Haus for anyone looking for a fantastic vacation without all the stress.

As seen on YP.com- Travel Haus of St. Louis and Vicki Carlock were amazing! I meet Vicki at the St. Louis Bridal show in 2012. I knew I wanted to have a destination wedding but had no idea how to make it happen. She helped me every step of the way and probably had to answer ten million stupid questions. Every time myself, my now husband, family had a question she was there to answer them for us right away. When we got married (2.15.2013) she helped us to coordinate getting friends and family all over the East Coast and Midwest to Riviera Maya Mexico. NO only that she helped us on deciding what resort would best match what we were wanting for our beach wedding! Everything turned out fabulous and we could not be happier. In fact my husband and I are already looking to book our anniversary trip and I reach out to Vicki to get the ball rolling. She was definitely a great person to work with and always calmed me down when wedding stresses were a little out of control. Thanks Vicki!

As seen on YP.com – We worked with Gayle at Travelhaus and the working relationship couldn’t have been better. We originally planned for a destination wedding going as far as having it booked. However, unexpected health issues for my mother-in-law caused us to have to make drastic changes to our plans resulting in canceling our plans for a destination wedding to instead have locally. But we kept our travel plans with Gayle the same for our honeymoon at the Casita’s Royale. While our prioritization was on our family as well as trying to coordinate a wedding, Gayle was on top of letting us know what we needed to do and when. Unfortunately, my mother-in-law passed five days after our wedding but throughout securing the final stages of our trip, Gayle was very compassionate and understanding not to mention accommodating. Simply put, Gayle made everything easy from the beginning to the end. Upon first meeting, she took time to get to know us and got a good feel for our personalities. She was clear and concise about all the details and best of all, everything was delivered as promised. Truthfully, Gayle probably undersold and over-delivered. I’d certainly book another trip with Gayle and furthermore, I’d highly recommend her to anyone considering exotic vacation traveling! Thanks a million Gayle!

Our youngest daughter always dreamed of having a Beach wedding. I was more than skeptical of trying to arrange a destination wedding to Riviera Maya. We contacted Travel Haus and worked with the most amazing agent named Julie Knaust. She was so detailed orientated, knowledgeable but very pleasant and approchable. We had 45 guests coming from all over the country plus family from Canada. She put all our concerns to rest. The Now Sapphire Resort was breath taking. The staff were all so friendly and professional. The Event Planner Ramon really knew his stuff. A very pleasant young man.When my daughter said, "This wedding was more than I had ever dreamed possible," I really felt I could never thank Julie enough for all her hard work !!!! I would definitely work with Julie at Travel Haus again.

As seen on YP.com – If you are considering a destination wedding in Riviera Maya….call Gayle Ailshie at Travel Haus….you will not regret it. There was not a single detail that was not considered and arranged. All of the arrangments for the bride and groom, wedding ceremony and all the guests that attended were arranged by Gayle. She was so attentive to everyones questions and needs. We could not have had a better time and most importantly, the wedding ceremony and reception was breathtaking from beginning to end. So, don’t give a second thought to arranging a wedding "from afar"….Gayle will think of EVERYTHING!!! Gayle, we are eternally grateful for your help to make Sarah & Scotty’s day so perfect!!!!

I can not tell you how professional and helpful Mike and his staff have been for me and my family. We are planning a destination wedding and their agents helped in every step of the way. I can not wait for this spectacular event to take place..THANKS Travel Haus…

My Fiance & I had hoped for a seamless destination wedding. Gayle and the staff from travel haus were not only professional and prompt with their service they saved us a ton of time and money. I would highly recommend working with them for your honeymoon or destination wedding. Don’t be fooled by other agencies, romance trips are their specialty.