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Visions Catering

1
out of 5.0

Quality of Service

1.0

Responsiveness

1.0

Professionalism

1.0

Value

1.0

Flexibility

1.0

1.0

I recently visited Visions Catering with my Fiance' for our tasting. The beginning of the tasting was a little shaky, but nothing that was going to make us change our mind about using Visions (that happened later). What made the beginning shaky was the fact that none of my information was noted. I had to go over all of my details as if I just walked in off of the street. Weeks prior, I received a call from Visions explaining I won $100 towards my catering bill due to a drawing from the Carolina Wedding Show. I had even received a call on the same day of the tasting from the 'supervisor' and she asked what my colors were. I assumed that the tables would be decorated in our colors upon our arrival or at least, some of the linen matching those colors would be pulled out. Needless, to say, my assumptions were wrong, but again; it did not take away from our feelings of Visions Catering at that time. Another quick note-we were also surprised at the lack of order to the tasting. The chef would bring us food and that seemed orderly; but then we would just sit there until one of the associates came over and would further ask questions about the wedding. At any rate, things went left after about an hour and a half of being there. We recognize that our wedding is different (midnight wedding on July 4) and expect a bit of an upcharge. Unfortunately, what we did not expect is to be told we had stipulations to meet. Stipulation 1 was that we MUST make a decision that night if we wanted Visions services. What?!? We all know that any and all business decisions should be made with a clear head and reasoning; not under pressure. Stipulation 2 was that we would be charged off of the $18 menu (total for 125 guests was $3700). Wow! We only wanted the following: Shrimp and Grits, Chicken and Waffles, and possibly meatballs to be served as passed hors d'oeuvres throughout the evening. Ironically, we had been given sample pricing menus beforehand and even our associate helping us for the evening thought we would be closer (if not cheaper) to the $12 menu which was listed for a buffet style setup complete with chicken, two veggies, bread, salad, and drinks. The supervisor even told us that the owner initially said she would not even accommodate our wedding because it was so different. Her staff all agreed they would be willing to work the wedding and that is what made the owner change her mind, but to ensure we were told of her stipulations. Needless to say, we felt pressured and disrespected by these stipulations and opted to leave...and to never return. Ironically, I was the Maid of Honor in a recent wedding and I raved about the great service from Visions to my friends. I just knew that we would be able to use them for our own wedding. I am saddened to say that I now have a very bad taste in my mouth when I think of Vision's Catering. As a business, I feel the owner was completely out of line to insist that we make a decision that evening. That is the number 1 rule in business...never make a decision under pressure. I will continue to share this story and my negative experience with anyone who even mentions catering. I hope that my story will change business practices at Vision's Catering. PS...just to clarify...my wedding starts on Fri evening, July 3, and ends on Sat morning, July 4 and the venue is in High Point; just 7 minutes drive time for Visions. What a loss for them because we will have a fabulous wedding that they could have been a part of!

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Description

Visions Catering & Event Planning is composed of many experienced party planners and catering professionals for any size or budget! From small luncheons & showers to large wedding receptions, fundraisers or tented events, we'll provide everything for your perfect event. Visions will tailor menus, pricing & requests to fit your needs. We offer many buffet and entree options and would love to create a special menu for you & your guests. We also provide linens, stemware, china, centerpieces, candles and more! Please visit our website or email us.

Awards
Contact Information
Serving the Triad
High Point , NC 27265
336-886-4900
Wedding Categories
Flowers & Decor, Catering & Bar, Showers and Parties